Our Process

Benchmarking is our front-end methodology for process improvement. Our proprietary database is our core asset and is organized using a balanced scorecard approach that incorporates external benchmarks and internal performance tracking mechanisms against top performing physicians, groups and organizations. Gap analysis creates awareness for change as it highlights important areas of variance against our database. A Six Sigma approach is deployed to identify high leverage areas for improvement. To achieve buy in, a structured change management process using Bandura's change efficacy method involves all key stakeholders. Best practice solutions are then installed. We leave behind the tools that become permanently embedded in the practice or organizational structure to sustain continuous improvement and help physicians succeed.