Frequently Asked Questions

What is the organizational profile of the International Council for Quality Care? 

The International Council for Quality Care is a privately held multi-million dollar organization dedicated to preserving quality at the point of service by empowering physicians to lead the process.  Headquartered in Boca Raton Florida the ICQC support team includes over 50 dedicated professionals and researchers who service physician practices and healthcare organizations throughout the United States, Canada and abroad. The organization was established in 1975 with the sole focus of helping physicians.

What is unique about ICQC’S approach?

ICQC manages the largest database of benchmark metrics and best practices of the most successful physician practices in the world. We take a balanced scorecard approach to assessing a physician practice using a 360 degree review process. ICQC Certified facilitators have over 10 years of experience directly working with physicians and deploy no juniors in interventions.  

Who are the physicians in your database?

The only physicians in the database are those that are successful / operational in all the cares + variables. We compare physicians to the best of the best by specialty, which insures the quality standard is always going up.

How is does ICQC measure success in a physician practice?

Based on over 25 years of research and field testing, the International Council for Quality Care, Inc. has identified 328 key practice success drivers that impact patient service and physician satisfaction. These success variables are measured through a series of structured, valid and reliable surveys that take a 360 degree snapshot of the practice.   The balanced scorecard approach takes an in-depth look into 6 practice areas - Core Service, Access, Representation, Economics, Staff & Support and the Plus - Attitude.

What is the Best Practices Solution System ?

The Best Practices Solution System incorporates a powerful organization taxonomy that is based on  our proprietary CARES balanced scorecard.  As a result, trained facilitators  and physicians apply the clinical model of differential diagnosis to get to a root cause analysis.  The taxonomy aids in the discovery of the area of highest leverage that would benefit from a practice quality improvement effort.  Through a highly organized search criteria users access the best practices solution library of quality improvement solutions and create an action plan.