Executive Biographies

GREG N. KORNELUK, CHAIRMAN
For more than two decades, Greg Korneluk has pioneered and implemented the strategies and systems used in many of the most successful medical practices in the world. He is an acknowledged authority on building financially sound physician practices that put quality first. He is an internationally recognized consultant, a compelling and polished lecturer, and an accomplished writer. His ideas are used every day by exceptional physician leaders and practices in progressive healthcare organizations around the globe.

Greg is the originator of the ground-breaking work that identified over 300 key variables of practice success. From his wealth of experience and research, he has developed a powerful differential diagnosis system that benchmarks the physician-patient interaction at the point of care. Physicians now use Greg's Physician Benchmarking & High Performance Work Teams as a basis to quantum-leap their practices to new levels of quality, service and satisfaction.

As the nation's leading expert on physician success, Greg facilitates constructive partnerships between healthcare organizations and physicians to build the patient-focused medical practices of the future. His cutting-edge facility designs and creative deployment of technology result in dramatic improvements in volume, outcomes and patient satisfaction.

Formerly with the American Medical Association, author of Practice Enhancement, The Physician's Guide to Success in Private Practice (MacMillan), and now Chairman of the International Council for Quality Care, Inc., Greg is on the editorial board of Managed Care, A Guide for Physicians, and his work has been featured in The New England Journal of Medicine, The American Medical News, The Wall Street Journal and Medical Economics.

BRITA HESS, PRESIDENT
Brita Hess is an expert in physician vision development to achieve peak performance. As a speaker, consultant, and senior executive with over 25 years of extensive leadership responsibility, she deploys the Six Sigma method to achieve rapid physician buy-in and installs quality-based expert solutions that improve the bottom line. She has been President of the International Council for Quality Care, Inc. for 12 years. Brita is the primary architect in the design and packaging of the Korneluk archives and Best Practice System. She directs the design of the materials, skills, tools, and knowledge transfer curriculum for the Council's train-the-facilitator and master training courses.

Brita has considerable experience in the healthcare industry. She is a cardiac clinical nurse specialist with many years of line experience ranging from staff and head nurse to Assistant Professor of Nursing. She holds a Masters of Science in Medical-Surgical Nursing from Loyola University, Chicago. She has been published in Nursing Research.

Formerly, as Vice President and General Manager of Philip Crosby Associates, Inc., she established the Asian operating unit and directed the development of the Singapore National Productivity Board's Total Quality Program - the foundation of the country's point-of-service continuous improvement initiative. She also developed the master instructional design curriculum for customer service management training for Singapore Airlines' Service Quality Center.

While at Philip Crosby Associates, she developed a permanent system for instilling excellence through the establishment of the first formal worldwide Training and Development Department for the company. As Senior Project Manager and Master Trainer in the Quality College, she was responsible for the development and distribution of new products to more than 20 offices in 12 countries.

Ms. Hess's expertise in transferring skills, knowledge, and tools has been integrated into many world-class organizations. Her clients include hundreds of physicians and hospital organizations, as well as such notable companies as Walt Disney World Company, Ernst & Young, Roche Laboratories, Holiday Inns, Department of the Air Force, Century 21, and major corporations and governments in Singapore, Malaysia, Hong Kong, Taiwan, and Thailand.

ROBERT L. DUSSAULT, M.B.A.
Robert Dussault is a seasoned professional with over 20 years of diversified senior level experience in financial management, financial operations, strategic planning, licensing, acquisitions and consulting.

Previously a Vice-President and senior executive at Xerox Corporation, Robert worked with Xerox1 training and consulting division, Xerox Learning Systems, now known as Learning International. While with Xerox Learning Systems, Robert was responsible for all financial operations, strategic planning, licensing, acquisitions and business development.

During his tenure at Xerox Corporation, Robert was selected as a key financial member of an acquisition team formed to expand the Information Publishing Group through the acquisition of targeted information and database companies. He also gained significant consulting experience through senior level management positions at Xerox Corporation, Learning International.

Robert has extensive international business development and consulting experience and has established new businesses and licensing relationships in Japan, Southeast Asia, Europe, and in the major countries of Latin America. Since 1989, Bob has worked exclusively with physicians in the area of practice development. He has helped clients develop business plans and restructure their practices for optimal growth. He has facilitated the successful full-asset merger of medical groups involving more than 100 physicians in both single-specialty and multi-specialty groups. Each of the groups has grown, most doubling in size in their first year, and still prospers. Bob has assisted numerous physicians in re-engineering their practices using Best Practices techniques. These practices are now at the forefront of providing quality medical services to the residents of their communities and their profitability continues to improve.

FRAN LAVALLETTE, M.B.A.
Fran has been involved in medical practice management for more than twelve years, bringing a unique expertise in both the development of integrated physician models, as well as a keen understanding of medical practice operational systems.

Fran has worked with Millenium Health Services, Columbia HealthCare Systems and the Heartcare Institute of Tampa developing integrated physician systems. These integrated models involved physician equity, insurance-owned as well as hospital-owned models structured to create MSOs and IPAs.

In addition to his years working as a consultant with medical practices of up to 120 physicians, Fran1s experience in medical practice operations stems from his years serving as the Administrator for the Heartcare Institute of Tampa, as well as Humana Health Care Plan Medical Centers. He has worked in both specialty and primary care settings, and has developed practice operational systems to address full risk capitation contracts.