Brita Hess

Brita Hess is an expert in physician vision development to achieve peak performance. As a speaker, consultant, and senior executive with over 25 years of extensive leadership responsibility, she deploys the Six Sigma method to achieve rapid physician buy-in and installs quality-based expert solutions that improve the bottom line. She has been President of the International Council for Quality Care, Inc. for 12 years. Brita is the primary architect in the design and packaging of the Korneluk archives and Best Practice System. She directs the design of the materials, skills, tools and knowledge transfer curriculum for the Council's train-the-facilitator and master training courses.

Brita has considerable experience in the healthcare industry. She is a cardiac clinical nurse specialist with many years of line experience ranging from staff and head nurse to Assistant Professor of Nursing. She holds a Masters of Science in Medical-Surgical Nursing from Loyola University, Chicago. She has been published in Nursing Research.

Formerly, as Vice President and General Manager of Philip Crosby Associates, Inc., she established the Asian operating unit with companies in seven countries. She directed the development of the Singapore National Productivity Board's Total Quality Program - the foundation of the country's point-of-service continuous improvement initiative. She also developed the master instructional design curriculum for customer service management training for Singapore Airlines' Service Quality Center.

While at Philip Crosby Associates, she developed a permanent system for instilling excellence through the establishment of the first formal worldwide Training and Development Department for the company. As Senior Project Manager and Master Trainer in the Quality College, she was responsible for the teaching, development, and distribution of new products to more than 20 offices in 12 countries.

Ms. Hess's expertise in transferring skills, knowledge, and tools has been integrated into many world-class organizations. Her clients include hundreds of physician and hospital organizations, as well as such notable companies as Walt Disney World Company, Ernst & Young, Roche Laboratories, Holiday Inns, Department of the Air Force, Century 21, and major corporations and governments in Singapore, Malaysia, Hong Kong, Taiwan, and Thailand.